FAQ

Q: How can I determine my size?
A: Measure yourself and compare the results with the detailed size chart provided below the product description. This will guide you in selecting the size that suits your body best. Items labeled as "one size" do not necessarily fit all body types; it simply means that only one size is available for that particular product at the moment.

Q: Is it possible to update my shipping address or change the selected product sizes?
A: You can modify your order before it ships. However, once the shipment is processed, the destination and contents of the package can no longer be altered. For further assistance, please reach out to our customer service team at customerservice@brisira.com.

Q: Can I cancel my order?
A: You can cancel your order prior to shipment by contacting our customer service team at customerservice@brisira.com. Please be aware that we are unable to cancel orders once they have been shipped.

Q: Why haven’t I received an email confirming my order has been shipped?
A: After placing your order, please allow 1-2 business days for processing (excluding shipping time). We will send you an email once your order has been dispatched or if there are any delays.
If you don’t receive an email within 10 days of placing your order, kindly reach out to our customer service team at customerservice@brisira.com.

Q: What is the typical delivery time?
A: On average, it takes 3-8 business days for your order to arrive. You will receive an email notification once your package has been dispatched. Thank you for your patience!

Q: What is your return policy?
A: If you're not fully satisfied with your purchase and would like to exchange or return it for a refund, please reach out to our customer service team at customerservice@brisira.com for assistance. We’ll get back to you within one business day with further guidance.
For more information, you can visit our Return page or contact our customer service team. We're happy to help!